Important information about how the company handles your data
1. What information we might collect
This policy encompasses the data that is submitted on the following Aspect platforms:
On various pages of our websites you have the opportunity to submit personal data to Aspect. We therefore have the potential to collect the following personal data from you:
· Email address
· Company name
· Job title
· Address details
· Telephone numbers
· Documents and messages submitted by you
· VAT numbers
· Website details
Data that is collected but not actively submitted by you includes:
· Information collected from cookies
· IP addresses
Where IP addresses are processed, they are done so exclusive of other data submitted by you. Therefore, it is not possible for Aspect to identify individuals based on IP address alone.
Please note that any documents submitted to Aspect on this site or any other Aspect platform, for the purpose of translation, must have all personal data redacted unless a prior agreement has been made in writing that such data should not be redacted. In these cases, appropriate technological security measures should be taken to ensure the protection of documents that contain personal data.
2. Why we need it
Depending on which form or area of the website in which your data was submitted to us, Aspect may need your data in order to:
· Reply to your requests for downloadable resources or information
· Process quotes, orders and queries relating to Aspect’s services
· Process applications for job vacancies
· Contact you with relevant information that may be of interest
· Monitor and analyse visits to our website for internal reporting
· Provide you with access to our various platforms
· Respond to your live chat queries
3. What we do with it
Depending on your location and which division and services are applicable to you, your data may be processed at several different Aspect offices. For a full list of Aspect offices, please see our contact us page. Aspect utilizes a variety of on-premise and Cloud storage infrastructure.
Your data will not be sold or shared to third parties unless we have your express permission to do so, unless required to by law, or if it is necessary to fulfil our contractual obligations with you. We may use the following third-party service providers to process and store your data depending on your use of Aspect services:
· Plunet (Plunet GmbH), which we use as a workflow management system. Read their privacy statement.
4. How long we keep it
Under European Union law we are required to keep your personal data for no longer than is necessary for the purposes for which it is processed. We work to this in accordance with our Data Retention Policy. After this period your personal data will be irreversibly destroyed. Any personal data held by us for marketing, promotional and service update notifications will be kept by us until such time as you notify us that you no longer wish to receive this information. For more information about our data retention schedule please contact firstname.lastname@example.org
5. What are your rights?
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the right and the ability to request to see this information, rectify it or have it deleted. We aim to comply with such requests within 30 days.
In the event that you wish to submit a data subject access request, or to complain about how we have handled your personal data, please contact our Information Security personnel at email@example.com or in writing to the following address:
Aspect International limited
61, Bisazza Str
Our Information Security team will then investigate your request/complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the European Data Protection Supervisor and file a complaint with them.
6. Links to Other Sites
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Apple Safari
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
1. About cookies
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2. Cookies that we use
3. Cookies used by our service providers
4. Managing cookies
4.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about cookies via these links:
• AboutCookies: https://www.aboutcookies.org/
• Network Advertising Initiative: http://www.networkadvertising.org/
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.